How do I resubscribe after my subscription expired?
Log in first, then click MY ACCOUNT from the website menu, select one of the subscription options and proceed with the payment.
How do I upgrade my existing subscription?
Log in first, then click MY ACCOUNT from the website menu, then click ‘Upgrade Subscription’.
How do I change my display name for comments?
Log in first, then click MY ACCOUNT from the website menu and click ‘Edit Profile’.
Is my username and display name the same thing?
Your username is needed exclusively for logging in, the display name is visible when you comment. Your display name will default to the first and last name you entered when you subscribed, unless you changed it. See above.
Why am I getting blocked from reading full articles?
You got logged out of your account or your subscription has expired.
Why can’t I read the site on my mobile device, but I can on my PC?
You need to log in anew on every device.
How do I know when my subscription will expire or renew?
Log in first, then click MY ACCOUNT from the website menu to view your subscription details.
Will my subscription renew automatically?
Yes, until you cancel it. Three-year subscription does NOT renew automatically
How do I update the card on file?
Log in first, then click MY ACCOUNT from the website menu, then click ‘Update payment information’. If you do not see this link, we do not have a card on file for you.
Can I purchase a gift subscription?
Yes, find GIFT SUBSCRIPTIONS in the website menu under the SUBSCRIBE drop-down.
Will a gift subscription renew automatically?
No, it will not.
How do I reset my password?
On the Log in page, click ‘Lost your password?’ and enter the email address associated with your account. An email from no-reply@BSNDenver.com will be sent to you that includes your username plus a link to change your password. Please check your junk/spam folder as well.
How do I change the email or password associated with my account?
Click MY ACCOUNT from the website menu to view and change your profile info.
How do I set up/change my avatar?
Create an account with Gravatar here and follow the easy steps to set up a profile picture.
How do I cancel my existing subscription?
Log in first, then click MY ACCOUNT from the website menu, then click ‘Cancel’.
What if my question isn’t answered here?
Email us at firstname.lastname@example.org
What if I didn’t get a response to my email in 24 hours?
Please check your Spam/Junk folder and add email@example.com to your contacts.